1. What Personal Information Do We Collect and Why Do We Need It?

The JollyCare may collect personal and sensitive information (including health information) from you in order to provide you with appropriate services and for marketing purposes. We will only collect your health information with your prior consent. The information that we collect about you or the person you care for may include but is not limited to, Identity and contact details, gender, culture, financial information, Your National Disability Insurance Scheme (NDIS) plan details, My Aged Care record including Home Care Package and health details

When you contact JollyCare, the information that you provide will be collected and held for the following purposes:

• To provide you with our services and products, including access to our portals
• Updating our records and keeping your details up to date
• Managing our ongoing relationship with you
• Communicating with you regarding publications, promotional materials, and responding to queries
• Administrative, product or service development, and research purposes
• Ensuring compliance with NDIS and Aged Care Quality and Safety Commission standards
• Reporting to government and funding bodies
• To comply with applicable laws

We may also send you marketing material (with your prior consent). If you wish to opt out of receiving marketing material from JollyCare, please follow the unsubscribe link where applicable or call us at 0434 433 339. Visitors of our website will not be 'spammed' or have their information shared with third parties.

2. How Do We Collect Your Personal Information?

Information is primarily collected directly from you or your authorized representative. It might also be collected on occasion by our contractors or from service providers, and it could be in writing, by telephone and by other electronic communication channels.

3. Who Will See or Have Access to Your Personal Information?

Unless we are required to provide your personal information to others by law, by court order, or to administer or investigate an incident or a claim, your information may be disclosed to:Your information may be disclosed to:

• Comply with applicable laws
• Our staff, employees, or related bodies corporate
• Our authorized third-party service providers and contractors
• Your authorized representative (including next of kin or family members)
• Your doctor or medical health provider
• Government agencies, including the National Disability Insurance Agency and My Aged Care
• Any other persons as authorized by you

Information disclosed to program funding bodies for the purposes of reporting is de-identified. Information disclosed to third-party service providers and contractors for the purposes of referral only occurs with prior consent. Third-party contractors are predominantly in Australia, however, may be based overseas, such as the United States of America. Apart from these circumstances, we are unlikely to disclose any personal information to overseas recipients.

We may also disclose aggregated and statistical information to our business partners or clients. This information is not specific to an identifiable individual.

4. Security of Information

Our information systems and files are kept secure from unauthorized access and our staff and contracted agents and service providers have been informed of the importance we place on protecting your privacy and their role in helping us to do so. Information will be stored and disposed of in a secure environment, which may only be accessed by authorized personnel.

5. What If I Want to Check What Personal Information You Hold About Me?

You are entitled to view what personal information we hold about you. This will be the case unless there is a relevant exception under the Privacy Act that applies. If you wish to access this personal information, please call us at 0434 433 339.

6. Can I Correct the Information?

If you believe there are errors in our records about you, please let us know and we will investigate and correct any inaccuracies.

7. Cross-Border Disclosure of Information

In order for us to provide our services to you, we may store your information on servers that are not in Australia. JollyCare will take reasonably practicable steps to ensure contracted data storage providers protect the security of our data in accordance with the Privacy Act.

8. How Do We Manage Suspected or Actual Breaches of Personal Information?

A data breach is an unauthorized access to or an unauthorized disclosure of personal information, or a loss of personal information, that JollyCare holds.

These are the steps that we follow once a data breach is suspected or known:

• Contain a suspected or known breach where possible. This means taking immediate steps to limit any further access or distribution of the affected personal information, or the possible compromise of other information.
• Assess - JollyCare will need to consider whether the data breach is likely to result in serious harm to any of the individuals whose information was involved. If JollyCare has reasonable grounds to believe that this is the case, then we are required and will notify the Office of the Australian Information Commissioner (Privacy Commissioner). If we have grounds to suspect that this is the case, then we will conduct an assessment process.

The assessment will include a 3-step process:

1. Initiate: the assigned personnel will plan an assessment
2. Investigate: the assigned personnel will gather relevant information about the incident to determine what has occurred.
3. Evaluate: the assigned personnel will make an evidence-based decision about whether serious harm is likely to occur.

• If serious harm is likely to happen, JollyCare will prepare a statement for the Commissioner. JollyCare will also notify the affected individuals and inform them of the contents of the statement.
• If serious harm is unlikely to happen, JollyCare will Review the incident and act to prevent future breaches.

9. Cookies

Our website may use cookies to provide a better browsing experience. If you prefer not to have cookies collected, you can disable this option in your browser settings or by clicking “remove cookies” on the homepage of this website.

10. Website Tracking

JollyCare utilizes external providers (such as Google Analytics) to track visits to our website. This information is collected anonymously to gauge website trends without identifying individual visitors.

We use this information to track the effectiveness of our website. Types of data collected include visits, viewed pages, and the technical capabilities of our visitors. These statistics will not identify you as an individual.

11. External Websites

JollyCare’s privacy policy does not apply to external links, social media, or other websites. These third-party websites may collect your personal information. We encourage you to read the privacy policies of such external websites. JollyCare does not accept responsibility for any content contained on sites linked to JollyCare.

12. Direct Marketing

Apart from notifying you of our service offerings, we do not, without your consent, sell, rent, license or otherwise disclose your information to any party not contracted to us for the purposes of direct marketing. An “opt-out” mechanism is provided to enable you to stop receiving any direct marketing material from JollyCare.

13. Further Information

If you would like further information, or if you have any complaints or concerns over the protection of the information you have given to us, or that we have collected from others, please contact us directly at:

Email: enquiries@jollycare.com.au

Telephone: 0434 433 339

 

14. Changes to Our Privacy Policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. Please review it regularly.

 

This privacy policy was last updated on 3/05/23.